Customer
Care Employee

For over 30 years, Move Intermodal has been a leading provider of intermodal logistics solutions. Through our network and partnership approach, we serve our customers across Europe in an efficient and sustainable manner. Thanks to our 300 dedicated employees in 8 countries, and 2.800 load units, 170 own trucks, 60 company trains per week and priority access to European rail shuttle network, we successfully organise over 1.000 movements per day all over Europe. We are constantly looking for enthusiastic colleagues who want to grow with us in a dynamic market and are always striving for innovation.

For our office in BE - Genk, we are looking for a Customer Care Employee (1,0 FTE).

Function

You will join our dynamic Customer Care team in Genk and ensure a good and structural cooperation with our customers and internal departments
You will be responsible for a follow-up of our customers from A to Z (order entry, administration, operational follow-up, …). “Are customer agreements respected? Are the desired results achieved? Are there other opportunities for Move within the customer’s company?”
You will monitor service performance and take action (with your team or other departments) when performance is not met
You will register and follow up complaints accurately and inform the customer about the status of these complaints
You will report to the Team Leader Customer Care

Profile

You preferably have a bachelor’s degree. Experience in a similar position is a plus
You have a very good knowledge of the Dutch and English language orally and in writing. Knowledge of German or French is a plus
You have excellent communication skills. Customer-friendliness is important to you and you can be assertive when needed
You have a very good knowledge of MS Office
You have a genuine interest in new working methods, you are curious and like to put the dot on the “i”
You are looking for a job with a lot of space for your own responsibility and you can handle a healthy portion of stress

We offer you

A fulltime job, fixed term contract of employment with the possibility of permanent employment. Flexible working hours in consultation with the team and/or Team Leader (8h/9h – 17h/18h) in a dynamic and collegial work environment
A varied and broad range of tasks with opportunities for growth. You will be trained ‘on the job’ by experienced colleagues. Further development is stimulated throughout the organization
In addition to our competitive terms of employment, you can count on numerous fringe benefits such as meal and eco vouchers, sporting, healthy activities and, on top of that, tasty Nespresso in a modern office setting

Interested? Apply now!

If after reading this vacancy you would like to join our ambitious team, don’t hesitate to send your CV and motivation to jobs@move-intermodal.com to the attention of Aurélie t’Kindt, Recruiter.

Customer
Care Employee

Function

Profile

We offer you

Interested? Apply now!

MOVE INTERMODAL: BIG ENOUGH
TO COUNT, SMALL ENOUGH TO CARE!

Apply for the job

Customer Care Employee

Function

Profile

We offer you

Interested? Apply now!

MOVE INTERMODAL: BIG ENOUGH TO COUNT, SMALL ENOUGH TO CARE!

Apply for the job

Customer
Care Employee

MOVE INTERMODAL: BIG ENOUGH
TO COUNT, SMALL ENOUGH TO CARE!