our business
your business

Customer
Care Employee

For over 30 years, Move Intermodal has been a leading provider of intermodal logistics solutions. Through our network and partnership approach, we serve our customers across Europe in an efficient and sustainable manner. Thanks to our 300 dedicated employees in 8 countries, and 2.800 load units, 170 own trucks, 60 company trains per week and priority access to European rail shuttle network, we successfully organise over 1.000 movements per day all over Europe. We are constantly looking for enthusiastic colleagues who want to grow with us in a dynamic market and are always striving for innovation.

For our office in BE-Genk we are looking for a Customer Care Employee (1,0 FTE).

Function

  • You will join our dynamic Customer Care team in Genk and ensure a good and structural cooperation with our customers and internal departments
  • You will be responsible for a follow-up of our customers from A to Z (order entry, administration, operational follow-up, …). “Are customer agreements respected? Are the desired results achieved? Are there other opportunities for Move within the customer’s company?”
  • You will monitor service performance and take action (with your team or other departments) when performance is not met
  • You will register and follow up complaints accurately and inform the customer about the status of these complaints
  • You will report to the Team Leader Customer Care

Profile

  • You preferably have a bachelor’s degree. Experience in a similar position is a plus
  • You have a very good knowledge of the Dutch and English language orally and in writing. Knowledge of German or French is a plus
  • You have excellent communication skills. Customer-friendliness is important to you and you can be assertive when needed
  • You have a very good knowledge of MS Office
  • You have a genuine interest in new working methods, you are curious and like to put the dot on the “i”
  • You are looking for a job with a lot of space for your own responsibility and you can handle a healthy portion of stress

We offer you

  • A fulltime job with the possibility of permanent employment. Flexible working hours in consultation with the team and/or Team Leader (8h/9h – 17h/18h) in a dynamic and collegial work environment
  • A varied and broad range of tasks with opportunities for growth. You will be trained ‘on the job’ by experienced colleagues. Further development is stimulated throughout the organization
  • In addition to our competitive terms of employment, you can count on numerous fringe benefits such as meal and eco vouchers, sporting, healthy activities and, on top of that, tasty Nespresso in a modern office setting

 

Interested? Apply now!

If after reading this vacancy you would like to join our ambitious team, don’t hesitate to send your CV and motivation to jobs@move-intermodal.com to the attention of Aurélie t’Kindt, Recruiter.
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MOVE INTERMODAL: BIG ENOUGH
TO COUNT, SMALL ENOUGH TO CARE!

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Move Intermodal nv
Kolenhavenstraat 6
BE-3600 Genk

info@move-intermodal.com

Tel. +32 89 242 900
Fax +32 89 242 999

VAT No:BE0836.403.977

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